Sunday, November 9, 2014

The Bad Side of Social Media

                Many of us have a variety of social media accounts on services like Twitter and Facebook. They help us stay in contact with our friends and family as well as allow us to voice our opinions to our own private network of people or even broadcast them to the world. At the same time, we can “follow” or “friend” other users who post about things that interest us. For example, if I am a fan of a certain brand, I can follow the company on Twitter to keep up to date on any of their announcements. In general, these social media networks serve us by getting messages across to any number of people.

                Unfortunately, not all messages may be widely agreed upon, especially when we consider those of criminals. According to Robert Hannigan, the newly appointed director of GCHQ, Britain’s electronic intelligence agency, these social media networks are serving as the “command-and-control networks of choice for terrorists and criminals.” With all of the messages being passed around every second on Twitter and Facebook, it is not that easy to classify each and every message to determine if it might lead to criminal behavior. From what I have seen when I open up my Facebook News Feed throughout the day, there are so many different posts from my friends and I sometimes don’t understand them because I happened to miss their last post. It is definitely a mess out there in the online world and criminals are taking advantage of this to basically hide in plain sight.

                This is why several intelligence agencies around the world would like to be able to easily access this data from the service providers themselves. Unfortunately for them, the Snowden leaks led to many questions on how these private companies were dealing with government requests and people’s privacy. Apple’s Tim Cook, for example, stated that “governments should deal with the users of the technology, not with the providers of the hardware and services.” Brad Smith, the general counsel of Microsoft, said that such companies “will move to strengthen encryption and require governments to get court orders if they want data.” This makes sense because people want to believe that the providers are doing everything they can to keep your data secure and formal court orders for your data help prevent the government from going behind a company’s back trying to siphon off the data themselves, just like the NSA was intercepting data traffic between Google’s data centers.

                Regarding the new age of social media, it is much easier to get your message across now to a broad range of people. According to the article, Mr. Hannigan noted that when comparing Al Qaeda’s and ISIS’s use of the internet, ISIS is using popular social media channels to promote itself to anybody who wants to listen instead of meeting at restricted websites with secret passwords as Al Qaeda used to do. They are now embracing the power of the Internet and social media to help further their cause. Social media is definitely going to continue rising in popularity and the users, companies, and governments will need to agree on some sort of method of giving governments access to their data for national security purposes without encroaching on user privacy.

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