Live support has been a pretty standard business practice for the last 20 years. It has gotten better over the years but nothing has improved live support like the new Kindle Fire Mayday button. Being able to see the support specialist and the ability for the specialist to draw and show you how to use your Kindle is awesome. Companies that sell technology are going to integrate this technology into this business. It is a no-brainer for companies that already offer support to offer a live video chat and device control. Although, it does make me wonder what really they can do with it. Can and are they recording things the user does not know about? Who knows, I doubt it, but now-a-days you still have to wonder. Besides that I don't see any issue with why a consumer would not want this technology in their devices.
People usually don't know how to do everything on their device. With live chat at a click of a button away, users will fall in love with this. I think it will even improve the users experience with the device as any hassles they have can easily be solved by a trained specialist. Improving the user experience and their knowledge of the device will keep users buying their product. Amazon is killing it with everything, their support is the best in the business and they levy technology to improve their customer experience better than any other company.
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